Must I bring my console to you?

No need to go anywhere, and no, there is nowhere to bring it. We send a courier to you, wherever you are in South Africa, and it costs you nothing. One working day from Johannesburg or Pretoria, two from other major cities, and up to five if you live somewhere the GPS just shrugs. Everything goes to a secure warehouse that is not open to the public, which is why there is no counter to walk up to.

How long until I actually get paid?

We test your console first, usually within 1-3 working days of it arriving, then pay within 5 working days once your offer is confirmed to match what you told us. Payment runs go out at 4pm every working day. You can also take the money as credit on EpicDeals.co.za if what you actually want is a newer console rather than cash.

Someone on Facebook Marketplace offered me more. Should I sell to them?

Maybe. If they turn up, if they pay, if the notes are real, if they do not ask to "just test it quickly" in their car, and if the meeting spot is not a petrol station at 9pm. That is a lot of ifs for a few hundred rand. Our offer is lower than the best-case private sale on purpose: we are paying you for certainty, a free courier and not having to meet a stranger holding your PlayStation. What we will not do is inflate an offer online and then discover a mysterious scratch once your console is already in our building. Bad behaviour like that is common in this industry and it is why we do not have to advertise much.

My console has a fault. Is it worth anything?

Almost always yes. A drifting controller, a noisy fan, a disc drive that has stopped taking discs, HDMI that only works if you hold the cable at a specific angle, liquid damage, even a console that will not power on at all: tell us what it does in the calculator and you will get a price that reflects it rather than a rejection. A PS5 with a dead disc drive is still a PS5 everywhere else. What we cannot buy is anything older than the PlayStation 4 and Xbox One generation, so no PS3, Xbox 360, Wii or older, and no console that is banned from its platform's online service or is not yours to sell. If what you actually have is a phone, a MacBook or a tablet, we buy those too, just on a different site: SellYouriPhone.co.za, SellYourMac.co.za and SellYourGalaxy.co.za.

Do you wipe my account off it?

Yes, every console is fully reset before it goes anywhere. But please sign out and factory reset it yourself before you send it, because that is what actually deactivates your console as a primary or home console on the PlayStation, Xbox or Nintendo side. If you forget, we will contact you rather than quietly leaving your account attached to a console we are about to sell to someone else.

Can I see some of those reviews?

Yes, and they are genuinely ours. This is Epic Deals, trading since 2014, running a storefront specifically for gaming hardware, so the reviews are our own rather than borrowed. Over 2,500 of them under Epic Deals on HelloPeter, Facebook and bidorbuy.

Five steps

No surprises. That is the entire product.

Here is exactly what happens, in order, with the actual timings rather than the comfortable ones.

Start with a number

Get a number

Pick your console, describe the state it is in, and the calculator gives you a real figure in about a minute. No account, no obligation, and nobody phones you afterwards to talk you into it.

The offer is built from what you describe, so the closer the description, the less there is for anyone to discuss later. That is the whole mechanism, and it works in your favour: we are not looking for a reason to change the number.

Accept it and we book the courier

Accept, give us your address, and we arrange a courier at no cost to you anywhere in South Africa. 1 working day from Johannesburg or Pretoria, 2 working days from other major cities, and up to 5 working days if you live somewhere genuinely remote.

There is no shop to visit and nowhere to drop it off. Everything goes to a secure warehouse that is not open to the public, which is the whole reason the courier is free.

Sign out, reset, and pack it

Deactivate the console on your account, factory reset it, and remove any memory cards. Pack it with its power cable and HDMI cable, plus a controller and the original box if you have them. Wrap it in something. A console rattling around a box is a console that arrives worth less.

Forgot to sign out? We will contact you rather than quietly selling on a console with your account still attached to it.

We confirm and we test it

We confirm arrival within 24 working hours in Johannesburg and 48 working hours elsewhere. Then it gets tested properly against what you told us, usually within 1-3 working days.

If we find something real that was not declared, we call you, explain it and agree a revised number. We do not silently reduce the offer and pay you less than you expected. That practice is common in this industry and it is precisely what this business exists in opposition to.

You get paid

Once your offer is confirmed, payment goes out within 5 working days, in the 4pm every working day payment run. Cash by EFT, a 12% trade-in voucher for EpicDeals.co.za, or 10% more on consignment.

Consignment means we list and sell it for you and pay you 10% above the instant offer once it sells. Most sell within 13 days.

So how long, really?

Collected in Johannesburg on Monday, with us Tuesday, tested by about Thursday, paid within 5 working days of that. From other cities, add a day for the courier.

The one thing worth knowing: the payment clock starts when your offer is confirmed after testing, not when the courier collects.

Questions, answered honestly

Send what it came with: the console, one controller, the power cable and the HDMI cable. That is a complete console, and it is what the offer assumes. Anything beyond that is an extra, and extras we pay for: a second controller, the original box, a headset. Tell us in the calculator what is coming and it gets priced in. Those accessory figures are estimates: we confirm what each one is worth once the box arrives and we have tested everything, and if something is worth more than we estimated you get the higher number. A crate containing eleven games and a Guitar Hero guitar will not quadruple the offer, but it will not be ignored either.

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